Brief of Activities:

• Manage the shift and handle communication with BU/ADM and other team resources.  
• Look for ways to improve processes and drive automations.
• Production environment support, monitoring & troubleshooting. 
• L1/L2 support involvement. 
• Production Incident troubleshooting. 
• Problem Solving & Analytics. 
• Incident / Problem Management using internal tool. 
• Impact analysis understanding. 
• Software Testing from Operations perspective. 
• Review of release scripts / utilities /code as required. 
• Release deployment support.
• Ensure to adhere to all the SLAs defined
• Ensure to track all the new requirements and follow the SDLC processes 
• Keep tracking open issues take it for closure
• Audit participation and compliance. Coordinating data submissions for various audits and inspections as applicable
• Ability to perform independently and manage the vendor and internal teams

Knowledge of 
•    Linux, Java, SQL, API, DevOps  
•    Network concepts
•    Desired - CISA/Other Information Security Certifications
•    Knowledge of various tools used for Switchover. E.g., Sanovi
•    ITIL Framework
•    Process / automation Tools Usage related to ITIL / Operations Framework
•    ServiceNow
•    ITRS

Position Specific requirement: PSM -IT Application Support